Bank

ChatOnGo / Case Studies / Bank

Problem:

  • Issues in tracking progress of each division’s distribution team that consisted of independent resellers and field sales.
  • Tracking the progress of the new products launched on weekly basis to test market adaptability was a cumbersome task.
  • There was a huge delay in problems being flagged only at the end of the month.
  • They required a team communication tool to help boost overall sales performance and motivate the team.

ChatOnGo Solution:

  • The Owners of the platfom setup multiple groups: by region, by product and by rank.
  • The personal loan division of the bank deployed ChatOnGo in its distribution team of 5000 salespeople and resellers
  • The Smart Message tool allowed the managers to collect the information on sales on a regular basis.
  • The teams used ChatOnGo extensively for constant communication, sharing best practices and suggestions with their colleagues.
  • Sales people could quench their queries instantly by putting relevant message in relevant groups.

Results:

  • Timely replacement of not so popular products
  • A sense of healthy competition among team members
  • Instant resolution of queries put up by the employees
  • Sharing of best practices among teams
  • Live reporting to sales managers (with the smart message tool) leading to quicker decision making

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+91 9819312721
+91 9920977080
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Adhyaru Industrial Estate,
Sun mill compound,
Lower Parel,
Mumbai – 400013

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