- Most of the informal communication was done on chat apps not designed for Business Communication.
- Use of social media tools left some leeway for information leakages when highly sensitive information was being communicated.
- There was no tool to monitor and streamline the formal and informal flow of information within the organisation.
- Task management posed a challenge as there was no efficient tool to assign and track tasks to their deadlines.
- RSBL required a platform for communication that would exclusively serve them leaving no scope for information leakages.
THE CHATONGO SOLUTION:
- The app designed to streamline business communication could allow them to monitor everything going on in the app.
- ChatOnGo for Business gives the entire control of the platform in the Owner’s hands.
- The app provider not only allows the app to be customized to some extent but also offers White-Labelling services.
- The Smart Message feature allows to collect information on real time and track the organisation’s progress.
- ChatOnGo app included an efficient task management tool that helped keeping track of deadlines.
- The unlimited group size abolishes the requirement of conveying information to several groups for one single task.
- RSBL could not only monitor the information flow but also control the audience of any information on the app.
- RSBL chose the White Label service to get an exclusive platform just for themselves.
- Admins of the group could not just add anyone without anyone knowing; removing scope for corporate espionage.
- ChatOnGo solved the problem of inability to track tasks and deadlines with its task management tool.
- Smart Messages not only allowed information to be collected in real time, it also saved the time by allowing the message to be posted on a periodic basis.
- The customizable app added an accountancy feature to RSBL’s White Label app making everything easier for the company.
- Visible Hawthorne effect: Performance of employees improved when they knew their performance was being monitored.