- A real-estate company lacked efficiency in its backend operations.
- The company had a large number of employees in field who were responsible for building detailed profiles, reviewing properties, taking photos and verifying details.
- There were interruptions in business workflow involving major stakeholders regarding issues ranging from Quality Check (QC) to lead capturing.
- There was an overload of emails due to the ineffective hierarchical communication
- Manual communication via email between sales, Quality Check coordinators and photographers made the business process painfully slow.
- Business growth and development was adversely affected.
- The company adopted ChatOnGo as their official team communication tool.
- ChatOnGo enabled the ideal solution to ensure their hierarchal workflow and monitor it.
- The sales representatives used ChatOnGo platform to update about any new property, which can be assigned as a task to the scheduler.
- After the photographer finishes the task, the work is easily submitted for QC without delays.
- At any given point, the stakeholders can access all the history and progress of a certain lead through ChatOnGo.
- Photographers receive a weekly digest of their schedule on ChatOnGo thus avoiding work bottlenecks.
- Every team of this organization is now managed on a single platform, ChatOnGo for Business, where every stakeholder is notified.
- ChatOnGo for Business has helped the organisation get rid of redundant communication that kept on stringing along with emails.
- ChatOnGo enabled business process engineering that quickened the processes, saving a lot of time.
- Increased transparency and accountability in the organization.
- The use of ChatOnGo has increased completion of more business activities while decreasing cost of operations.