Real Estate

ChatOnGo / Case Studies / Real Estate

Problem:

  • A real-estate company lacked efficiency in its backend operations.
  • The company had a large number of employees in field who were responsible for building detailed profiles, reviewing properties, taking photos and verifying details.
  • There were interruptions in business workflow involving major stakeholders regarding issues ranging from Quality Check (QC) to lead capturing.
  • There was an overload of emails due to the ineffective hierarchical communication
  • Manual communication via email between sales, Quality Check coordinators and photographers made the business process painfully slow.
  • Business growth and development was adversely affected.

ChatOnGo Solutions:

  • The company adopted ChatOnGo as their official team communication tool.
  • ChatOnGo enabled the ideal solution to ensure their hierarchal workflow and monitor it.
  • The sales representatives used ChatOnGo platform to update about any new property, which can be assigned as a task to the scheduler.
  • After the photographer finishes the task, the work is easily submitted for QC without delays.
  • At any given point, the stakeholders can access all the history and progress of a certain lead through ChatOnGo.
  • Photographers receive a weekly digest of their schedule on ChatOnGo thus avoiding work bottlenecks.

Results:

  • Every team of this organization is now managed on a single platform, ChatOnGo for Business, where every stakeholder is notified.
  • ChatOnGo for Business has helped the organisation get rid of redundant communication that kept on stringing along with emails.
  • ChatOnGo enabled business process engineering that quickened the processes, saving a lot of time.
  • Increased transparency and accountability in the organization.
  • The use of ChatOnGo has increased completion of more business activities while decreasing cost of operations.

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